Free UK Delivery When you spend over £99!

Standard Delivery - 3 to 5 Day Service

 For faster delivery options, please phone to order:

UK Mainland £8.95
Europe £49.99
Rest of the world £99.99

*These charges apply to online orders only.* Free Delivery only applies to Standard Shipping

Do you need next day delivery?

Phone our sales team today on 0800 408 1471 or +44 (0) 2920 786 419

We work with our couriers to offer a variety of different options to get you your goods when you need them. For an additional surcharge, we can also offer time deliveries for pre 9am, pre 10am and pre noon. We can even sometimes offer a same day delivery service for really urgent orders. Please call us to discuss your requirements and we’ll arrange the service that you need.

 *Whilst we will make every attempt to contact you on queried orders. Any mistakes made selecting wrong delivery options during checkout may will cause delays.

Orders are always shipped at the first opportunity.  

 

 3-5 working days – Orders placed before midnight are dispatched the next working day for attempted delivery within 5 working days* to UK mainland. 

* Working days - are Monday to Friday, excluding UK Bank Holidays. e.g. an order placed on a Thursday for 1-2 day delivery will be shipped on Friday for delivery by the following Tuesday.

When you place an order, you will be notified of estimated dispatch and delivery dates for your order, based on the availability of your items and the delivery options you choose. 

In busy periods orders may take longer to dispatch however we endeavour to process your order as quickly as possible.  Once your order has been made online, it goes through our picking, packing, labelling and dispatching processes.  After these processes have been completed, most goods (excluding small or very large items) will be shipped by courier on a next day service.  

The order will be delivered during office hours and will require a signature. Orders to more remote areas are dealt with on an individual basis but all valuable orders are shipped using an insured service. Smaller or less valuable orders will be shipped by Royal Mail.

We reserve the right to charge more for delivery as appropriate in exceptional circumstances, if the order is to be delivered to a remote area as signified above, or for very large or valuable items. We will always contact you to discuss the options before making additional delivery charges. 

* Call to confirm next day delivery with your account manager today. 


Tracking My Order

You can request the tracking number for your order. Go to http://www.ups.com to follow its progress.

Return Merchandise Authorisation (RMA) Policy

If you need to change or cancel your order, please call us to discuss it. We’ll also need you to confirm what you want in writing to [email protected]. The same applies if you have any problems with your order and want to return them for any reasons.

All printers and similar equipment are tested thoroughly before we send them out, but very rarely there may be a problem. Please let us know if this happens and we will do our best to make sure you get what you need.

Unless otherwise stated, all products are covered by their original manufacturer’s warranty. We also offer additional warranties with many products. At our discretion we will also repair or replace any product that is found to be defective within thirty days of purchase. After that time the manufacturer’s own warranty process must be followed unless a separate agreement has been entered into with us.

In the event of a return, goods must be sent back complete with all original packaging and all manuals, discs, cables or other items that were included in the sale. You should also include a copy of the original sales invoice.

Please call us to request an RMA (Return Merchandise Authorisation) number. Once you have received it, please clearly mark it on the shipping label and on the copy of the invoice that you include. Please record the RMA number and quote it when discussing your order. All calls regarding RMAs should be within normal business hours (9am-5.30pm Monday to Friday, excluding public holidays). Unauthorised or incomplete returns will be refused and returned to you.

All goods returned as faulty will be subjected to quality and performance tests. Non-defective items will be subject to a restocking fee (typically 15%). Please note, defective returns doesn’t include items found by you to be incompatible. Shipping costs are not refundable.

We pride ourselves on our level of service and would appreciate any feedback (good or bad) or comments that you have about your experiences in dealing with us.